3 Proven Strategies to Grow and Scale Your Business
In this current podcast series dedicated to business and revenue growth, let’s talk about three proven strategies you can use to grow and scale your business – even if you’re relatively new to the business and have a few paying clients. Two of these methods discussed today do NOT require you to find new clients – which is often the most costly and time-consuming way of building your business. That means you can improve revenue immediately!
When your business reaches a certain size, you might find yourself working at full capacity in terms of the hours you can physically work or the clients you can physically service in your business.
In this episode, I’ll talk about
* Upgrading Your Systems
* Changing Your Prices
* Increasing the Offers
You may reach an upper limit of income or find that your start-up business systems (e.g. manual invoicing) are inadequate and time-consuming to manage.
While there are no immediate problems with either scenario, a business that relies solely on you presents a level of ‘risk’.
What happens to the business if you get sick? What if you want time off? And how can you outgrow your expenses and start making a real profit?
These are just three of many considerations that might inspire you to grow or at least improve efficiencies in your business.
There is a saying that goes, ‘If your business isn’t growing, it’s shrinking.’
If you want to grow your business and revenue, there are several options.
Here are three of the easiest options for businesses in the early stages of growth (‘seed’) who have some customers and are ready to expand their reach, sales and profit.
Upgrading Your Systems
Upgrading your systems becomes a relevant growth strategy if you have reached a limit as to how many clients you can see, and therefore how much money you can earn.
Before you consider upgrading, you’d want to make sure you have regular cashflow and enough profit margin to cover the costs you will incur via systems upgrades.
Two ways of upgrading your systems include:
– Getting specialist help (outsourcing) and
– moving away from manual systems into more automated ones.
Either or both of these can free you up to service more clients. Let’s look at each in turn.
Upgrading by Outsourcing
Thinking about the outsourcing, hiring specialist contractors is an easy way to get qualified help when you are busy or need help in a specific area. This is known as a ‘business to business’ arrangement whereby you engage another business to complete specific work or tasks within your business.
It is also helpful if you don’t want the burden of buying and setting up software (e.g. accounting software) and just want someone to do it for you.
If you are considering outsourcing, you might not have the workload or cash flow to employ someone permanently, but they could do some monotonous but important tasks for you, or cope with irregular busy periods, so that your time is freed up to service more clients.
· Hiring independent contract coaches can be helpful for irregular work e.g.
- busy periods
- when you go on holiday.
· Alternatively, outsourcing allows you to hand over specific tasks or regular roles to an expert e.g.
- virtual assistant
- marketing consultant
- IT professional.
I will be talking more specifically about VA’s in the next episode of this podcast.
If you do any outsourcing, you would need to have a formal signed agreement in place before work commences, which clearly outlines the scope of work, specific duties and payment arrangements.
You’d need to have some clear policies in place about privacy, conduct and other things that state your expectations around quality of work and expected behaviour, and procedures to help hand over specific tasks.
Upgrading by Automating Tasks
When you start a business, you’re often doing a lot of things manually. For example:
- Creating invoices in Microsoft Word.
- Keeping track of clients in a log book, or an Excel worksheet.
- Posting your social media posts one at a time on each platform.
- Manually writing individual, separate emails to your customers, before, during and after programs.
When you switch these manual systems to automated processes and/or use software, you can save yourself a lot of time and mistakes, which frees you up to coach more clients.
- Using dedicated financial software like WaveApps (free), Quickbooks, or Xero
- Using a social media scheduling tool instead of manually posting (e.g. RecurPost, HootSuite)
- Using an email system like Mailchimp or Mailerlite
- Using a booking system like Calendly or Acuity Scheduling. For more info on these, you can listen to episode #105 Best Essential Business Systems or episode #106 Best Advanced Business Systems.
Increasing Your Prices
When your business reaches a certain level, a very simple strategy to grow your income without any cost to you, or without working extra hours, is to repackage services and/or raise prices.
For example, you might decide to:
- raise prices by 10% and may also offer a bonus downloadable training course with your program – which raises the tangible value of your services and makes the increase more palatable with only a one-off labour cost, or
- raise prices by 15% and re-position yourself as a highly experienced specialist in one area of coaching –raising your tangible value, or
- creating a group coaching model to increase ROI
- develop a premium (high-priced) specialty service.
There are many pricing strategies to choose from.
Pick the one that best suits your niche, your level of expertise and your business and lifestyle (working hours) goals. Work with a business coach to create the right strategy for you. You might also be interested in my podcast episode #202 Should I show pricing on my website?
Increasing the Options
When you start out in business, you’re often just focusing on doing one or two things well, becoming known, and getting a good reputation.
As you start to get more customers, you will start to see more opportunities to work with people in different ways.
By increasing the number of service options you have, you can grow your business and revenue.
– A short, DIY program with email support provides a low-cost entry point for people who are interested in working on one small problem they have (e.g. establishing a bedtime ritual for better sleep).
This means you are getting some income for very little live client time and gives them a step into your main program. This equates to more money for less time and effort (note: you would still need to promote this program regularly in order to sell it).
– A 1:1 program is now available as a small group program
This means you are earning more money per session, and also building a community of like-minded people who work with you and connect with each other. They are more likely to want to stay connected.
– Your initial 8-week program is now followed up with a 6-month maintenance program (VIP high-end pricing for individuals or mastermind, or moderate price for groups) or a membership.
This means you are keeping customers longer, earning more money and/or over a longer period, and helping your clients get next-level results after their initial program has finished.
– A higher value program where you add specific resources, a welcome pack, or package up other services or products such as meditation playlists, or a recipe book.
This means you can earn more money in the same amount of time.
One important caveat is this – keep your number of available services to 3 or 4, maximum. Otherwise, you risk entering the paradox of choice, where customers walk away without making a decision as there are too many options or difficulties in making the best choice.
When you are coaching enough clients that you hit a ceiling of available time or income, or if you notice opportunities to help clients more or for longer, there are a few strategies you can do to take your business to the next level.
We talked about just three of the options today, including
- Upgrading your systems
- Increasing your pricing, and
- Creating more options for working with you (but not too many).
If you need help developing business and revenue growth strategies to suit your business and niche, contact me to join my private coaching waitlist, which runs for five months in February and June of each year.
My private coaching programs usually sell out within a week of advertising, and you need to qualify to be a part of them. To enquire or join the waitlist, hit up my contact page and I’ll get back to you!
Ready to get clarity on your pathway to success?
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